Privacy Policy

Privacy Policy

Our privacy policy states how your personal information and data is used, collected and shared when you visit or make a purchase from Viah Waale.

Personal information and data we collect:

When you visit our website, we automatically collect certain data and information about your device. This includes information about your browser, IP address, time zone and some of the cookies which are installed on your device. Moreover, as you browse the website, we collect information about the individual web pages or products that you may view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect device information and data using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.   

When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay, Paypal, email address, and phone number. We refer to this data as “Order Information”.

When ‘Personal Information’ is being discussed in this policy, we are discussing both device data and order information.

How do we use your personal information?

We use the Order Information that we collect to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.  

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and enhance our website.

Sharing your personal information and data:

Viah Waale share your personal information and data with third parties to help us use your information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise to protect our rights.

Behavioural advertising:

As stated above, we use your personal information and data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/enus/resources/policies/personalized-ads

Do not track:

Please acknowledge Viah Waale do not change the websites data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. This can be done via emailing us at info@viahwaal.com

Data Retention:

When you place and order through the website, Viah Waale will maintain your order information for our records unless you ask us to delete this information.

Changes to Privacy Policy:

Viah Waale may update this privacy policy as and when required to do so, in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us:

For more information in regards to our privacy policy, or if you would like to make a complaint please get in touch with us via email info@viahwaal.com